![]() When you call, you can sit on hold for an hour or wait to get a call back. What a joke Quickbooks has become!! There is NO support. I just spent the last 6 weeks trying to switch to Quickbooks online and get Quickbooks merchant set up. I have used quickbooks desktop for the last 27 years. The only companies that have these review ratings are bona-fide criminal organizations, period. This is a crime organization, and the reviews across the internet are proof of that. You can imagine what it's like trying to tread water for 14 days and counting, still having to pay bills, fuel, materials, etc, while this crime organization refuses to give you your hard earned money. No banking institution that I've ever used held my checks or online payments for more than 72 hours, regardless of the amount. There have been 5 different verification processes that I have gone through, 13 separate phone conversations with people who are trained to stall, and numerous online conversations to try and come to a resolution. Intuit has had my payment for 14 days, as of today. I assume this is to increase profits by gaining interest on all these online monetary payments. If you use their "get paid" option for customers to pay for your services, they literally hold that money in quickbooks bank account for an undetermined amount of time. I can't even see the detail if I am granted "owner" rights in Vagaro.This is a highly organized criminal enterprise. I have been given admin rights in Vagaro (all the boxes are checked), and do everything related to the bookkeeping, among other things, and need that level of detail. When we pay for the integration, we should get the level of detail necessary to be able to truly do the books, including the transaction fees, what transactions were actually part of what deposit, etc., even if "we" are not the actual account owner / shop owner in Vagaro (and the other owner can't see it either). I am not getting the bang for the buck here! I have run numerous reports trying to back-in to what is reality and the extra time required to do so would be better spent without the integration. Even if I am not the shop owner, I am the person who does ALL the bookkeeping and integration with QuickBooks and trying to determine what we have actually been charged by Vagaro for these transactions and what was rent / sales for services / sales for products, etc. We also process booth rent through Vagaro and it all comes in as one lump sum - including sales for the day, less transaction fees - and determining what we actually received for what has been virtually impossible. I am told by Vagaro support that I cannot see the details of the deposits to determine how much I am paying in transaction fees, what discounts were given on the sale, what was included in the deposit because I am not the Vagaro account owner. We just started integrating with QuickBooks in October 2022 and it has been a management nightmare to say the least. Hi John, I agree! I have tried it both ways and there doesn't seem to be much difference. This allows me to account for all merchant fees for credit card payments processed through Vagaro and Quickbooks sees it as a Merchant fee paid expense and shows the expense on our Profit & Loss reports for accounting purposes. ![]() Then I create an expense in Quickbooks out of the "Merchant Fee Payment Account" in the amount of the merchant fees for the deposit. Once the credit card deposit goes into our bank account, I create a Transfer in Quickbooks from the Vagaro Payment Account into the Merchant Fee Payment Account in the amount of the merchant fees shown for the deposit in Vagaro. Second, I've created a "Merchant Fee Payment Account" in our Quickbooks Chart of Accounts as a Bank Checking account. Quickbooks only shows the Vagaro Income Account on Profit & Loss reports. Note, that I do this for all deposits into the bank (checks, cash, credit cards) that are checked out through Vagao so Quickbooks does not count the revenue twice. Dionne, the current communication back from Vagaro support states that Merchant fees for credit card payments are not currently synced with Quickbooks and we, therefore, have to manually input them into Quickbooks.įirst, when the credit card deposits go into our bank account and then sync from the bank to Quickbooks, I tell Quickbooks that the bank deposit is a transfer from the Vagaro Payment Account to keep Quickbooks from counting the revenue twice. ![]()
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